Help
Need help? We are here for you! We'll respond as quickly as possible by email or directly via the chat below. Below you'll find answers to the most common questions.
I want to propose an activity, who do I contact?
- I want to propose an activity, who do I contact?
- How can I get more help?
- Who runs Juno?
- Will I be rewarded if I invite my friends to Juno Go?
- How do I close my account?
- How do I log out of my account?
- What kind of activities do you offer?
- How much does it cost to become a member?
- How do I become a member / create an account?
About the App
- I need to cancel an activity, what should I do?
- Why did I receive an email asking me to rate an activity I participated in?
- Do you offer home training?
- I want to propose an activity, who do I contact?
- Are your activities discounted?
- Where do the activities take place?
- How can I get more help?
- What type of activities do you offer?
Payment information
Information about your bookings
- Do I get an official ticket for a concert/theater?
- Do I need to book if the activity is free?
- What should I do when I arrive at the activity?
- What should I do when I arrive at the activity?
- How do I know if my booking is complete?
- How can I cancel an activity?
- Why did I receive an email asking me to rate an activity I participated in?
- How can I get more help?
Membership information
- How do I change my payment method?
- Why isn't my payment going through?
- How are the discounts associated with my membership applied?
- Is VAT included in the price?
- When do I pay for my membership?
- What payment methods can I use?
- Can I share my membership with someone else?
- Can I book activities for someone else using my membership?
- Can I stop being a member but still remain a Juno Go member?
- Can I become a member if I already have an account?
- How do I get started as a member?
- Are there trial months for membership?
- Why should I become a member?