Why isn't my payment going through?

If your payment is not going through, it could be that you need to review your payment method. There can be several reasons for this. Your card may have expired or be expiring very soon, so use a card with a longer expiry date! It could also be because we do not accept your specified payment method or you need to open your card for online purchases! If you need further assistance with this, click here: <0>Payment Issues/

Back to Frequently Asked Questions

Can't find what you're looking for? Do not hesitate to contact us by phone or email!

Email us!

Send an e-mail to [email protected] and we will reply as soon as possible.

Junoverse

Juno , Florastrasse 58, 8008 Zurich.