I'm having trouble paying with my card

Several major Swedish banks require you to 'open' your card for secure online purchases (this is a security measure to let them know it's the cardholder making the purchase). This means that before you make the payment, you need to log into your internet or mobile banking and activate/open your card for online purchases (often for 60 minutes at a time). Once you have opened your card, you can proceed with your purchase. If you're still experiencing issues, you can contact us directly via chat or at HELLO TEST.