How can I cancel an activity?

Each activity has its own cancellation policy. You can find them on the product/activity description and in the booking confirmation sent to your email. If you cancel within this time period, you will receive a refund!



To cancel, log in to <0>your account and access the <1>bookings page on your account dashboard. Select the booking you want to cancel from the list of upcoming bookings and click the 'Cancel' button. If you don't see a cancellation button, the cancellation period for the activity has expired. Contact customer service if you need assistance!

Back to Frequently Asked Questions

Can't find what you're looking for? Do not hesitate to contact us by phone or email!

Email us!

Send an e-mail to [email protected] and we will reply as soon as possible.

Junoverse

Juno , Florastrasse 58, 8008 Zurich.