Help
Need help? We are here for you! We'll respond as quickly as possible by email or directly via the chat below. Below you'll find answers to the most common questions.
Information about the service
- I want to propose an activity, who do I contact?
- How can I get more help?
- Who runs Juno?
- Will I be rewarded if I invite my friends to Juno Go?
- How do I close my account?
- How do I log out of my account?
- What kind of activities do you offer?
- How much does it cost to become a member?
- How do I become a member / create an account?
Information about the app
- I have to cancel an activity, what do I do?
- Why did I receive an email asking me to rate an activity I have attended?
- Do you offer home training?
- I want to propose an activity, who do I contact?
- Are your activities discounted?
- Where are the activities held?
- How can I get more help?
- What kind of activities do you offer?
Payment information
Information about your bookings
- Will I get an official ticket to a concert/theatre?
- Do I have to book if the activity is free?
- What do I do when I get to the activity?
- What do I do when I get to the activity?
- How do I know if my booking is complete?
- I have to cancel an activity, what do I do?
- Why did I receive an email asking me to rate an activity I have attended?
- How can I get more help?
Membership information
- How do I change my payment method?
- Why is my payment not going through?
- How are the discounts linked to my Membership deducted?
- Is VAT included in the price?
- When do I pay my Membership?
- Which payment method can I use?
- Can I share my Membership with someone else?
- Can I book activities for someone else via Membership?
- Can I stop being a Member but continue to be a Juno Go Member?
- Can I become a Member if I already have an account?
- How do I get started as a Member?
- Are there trial months for Membership?
- Why should I become a Member?