Navigating the Platform, placing orders and using the services and functions offered by the Platform therefore involves the collection and use of personal data by the Platform.

During navigation, the Platform receives information about the interaction between the Platform and the user's electronic device, including: the IP address used to connect to the Platform, various details about the browser and operating system, the type of device used by the user, the pages visited on the Platform, the searches performed and other relevant data used to provide a good user experience.

Such initial data collection steps consist exclusively of the collection and use of personal information that is strictly necessary for the user to navigate the platform or to make it more efficient, in particular as regards the responsive design.

Personal data will also be requested when users register on the platform and/or complete their orders. The second stage of this data collection involves collecting personal data deemed necessary or useful to improve transactions and financial activities on the Platform.

In addition, users may be invited to provide their personal data voluntarily for various activities carried out on the Platform by third parties, which aim to use them for marketing purposes, including sending out newsletters, advertising and also for creating profiles.

Consequently, the nature of the personal data acquired may vary depending on the functions and applications used by users and customers of the Platform.

Personal data will be stored and used in accordance with applicable laws and within a time frame deemed appropriate depending on the purpose for which the personal data was originally collected and used.

Personal data we receive includes:

Contact information (such as name, email address, telephone number, postal code or other address details) of the customer in question or the customer's billing contact.
Information used to create your personal user account (username and password)
Demographic information (such as: gender, job/position/work situation)
Billing and bank details (name, billing address, credit card details, bank details for information and purchase history)
Location data (such as data delivered from your IP address, country and postcode)
Your actual geoposition from your mobile device.
Clickstream data and other information about your online activities (such as information about your different devices, browser steps and usage patterns), which we access through your cookies, beacons and similar technologies (see our description of cookies and similar technologies below);
Personal information in forums, blogs, or reviews that you have provided and that we can access from public sources (such as social media sources)
Information related to classroom or online training, which also includes completed programs and certificates;
information necessary to provide support (contact details, chat service, support details and activity history);
Personal information contained in content you submit to us (such as through our "contact us" service or when using a product or service) and;
other personal data we obtain through our service.

Please note that the provision of information to us is voluntary. If you choose not to provide us with certain information, we may not be able to offer you certain products or services, and you may not be able to use certain features of our Platform.

How we use personal information

We use the information we receive to:

Administer and perform our products and services (including: the website and applications you have registered for);
To process and fulfill orders linked to our products and services, and to keep you updated on your order status;
help you complete a transaction or order, and provide customer support;
invoice you for the products and services you have purchased;
provide training, support and consultancy services;
create and manage your Juno Go account;
Operate, evaluate and improve our business (for example, by administering, developing, and improving our products and services; managing our communications and customer relationships; and conducting accounting, auditing, billing, balance sheet and profit and loss activities);
conduct data analysis (such as research, trend analysis, financial analysis and customer segmentation);
communicate with you about your account and your orders (including sending you emails related to your registration, account status, booking confirmations, renewal and expiry notices and other important information);
carry out marketing and sales activities (including sending offers, tips, following up on potential marketing ideas, conducting market research, determining and managing the effectiveness of our marketing campaigns and managing our brand);
communicate with you about, and administer participation in, events, programs, offers and surveys;
ensure your identity, protect your account against unauthorised activity or use of our service;
protect against, identify and prevent fraud and other illegal activity, claims and liability;
obey and maintain relevant industry standards, contractual obligations and our policies;
Maintain and improve the security of our platform, products, services, network services, information resources and employees; and
respond to your requests.

We may combine data collected from you with other sources to help us improve the accuracy of our marketing and communications, as well as to help us personalize our interactions with you. This includes combining personal information we obtain through online sources with information we obtain offline, as well as other information (such as referral links), for the purposes described above. We may anonymize or aggregate personal information to use it for the purposes described above, and for other purposes to the extent permitted by law. We may also use personal data for other purposes that we specify at the time of collection. We will ask for your consent for these extended purposes as required by law. Where required by applicable law, we will ask for your consent for the processing of your personal information for direct marketing purposes.

Your bookings

May 2023